Support

1. How long will it take to receive my order?

We process and ship orders from our warehouses within 1-2 business days. Delivery times depend on the shipping method you choose and your location. All shipping times are estimated in business days.

2. How do I track my order?

After your order ships, you'll receive an email with your tracking information. You can easily track your order on our website or by clicking here. Please note, tracking will be active once the carrier receives your package.

3. What should I do if my order hasn't arrived?

If your order hasn't arrived, first check your email for the tracking information we sent when your order left our warehouse. You can track your order as it makes its way to you. Please note, tracking information will only be activated once your order has been handed to the carrier.

Weather, public holidays, peak shipping seasons, and incorrect delivery information can cause delays. If you are concerned that your package is severely delayed or lost and you cannot resolve the issue with the carrier, please reach out to our support team via our Contact Form or email us at info@skinociti.com

4. Do you offer free shipping?

Absolutely! We provide free standard shipping on orders over $50 to the USA. For orders under $50, a standard shipping fee will apply.

5. Do you offer worldwide shipping?

Not at the moment, but we're working on it.

6. Can I reach you by phone?

We understand the convenience of phone support, but as a small and dedicated team, we find that email is the best way to assist you effectively. Email allows us to exchange pictures and provide detailed responses to your inquiries.

If you have any questions, we'd love to hear from you! Please contact us at info@skinociti.com

7. I didn't find my device. What should I do?

If you can't find your device listed on our website, don't worry! You can fill out our request form to let us know which device you need a skin for. We'll do our best to accommodate your request. Fill out the request form here

8. Do you have a rewards program?

Yes, we do! Join the Skinociti Rewards Program and earn points on every purchase. Get 100 points just for signing up. Redeem points for discounts on future orders. Click the rewards icon on the bottom left corner to join and start earning rewards!

9. How do I redeem or use Skinociti gift card?

If you have received or purchased a Skinociti gift card, you can easily redeem it during checkout. Enter the gift card code in the "Discount Code" field and click "Apply." The amount will be deducted from your total. If there is any remaining balance on the gift card, it can be used for future purchases. If you have any issues, please contact our support team for assistance.

10. What model device do I have?

iPhone

Open the Settings app.
Go to General > About.
The Model Name is listed near the top.

Android Phones

Open the Settings app.
Scroll down and tap About Phone or About Device.
The Model Name is displayed on this screen.

MacBook

Click on the Apple menu in the top-left corner.
Select About This Mac.
The Model Name is displayed in the Overview tab.

Windows Laptops

Open the Start menu and type System Information.
Press Enter.
Look for System Model in the System Summary section.

iPad

Open the Settings app.
Go to General > About.
The Model Name is listed near the top.

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